Expert support when you need it

Whether you’re preparing for Making Tax Digital (MTD) for Income Tax or managing your bookkeeping, Coconut’s friendly support team is here to guide you every step of the way. Our team includes ex-HMRC staff and experts with 30+ years’ experience in tax and Self Assessment, so you’ll get clear, practical help in plain English.

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Friendly, human support

Speak to real people, who understand self-employment, landlords, and MTD. Get practical guidance in plain English whenever you need it.

Help with Making Tax Digital

From getting set up to submitting quarterly updates, we’ll guide you through all the steps to stay fully compliant.

Step-by-step guides and resources

Access easy-to-follow help articles, MTD guides, and practical tips so you can solve questions quickly on your own.

Support that grows with you

From first login to preparing your end-of-year MTD tax return, our team is here at every stage, including extended hours near key deadlines.

AI support, anytime

Our AI assistant, Coco, can answer questions and guide you through common tasks outside of support hours - perfect for when you need help at night or on weekends.

Trusted by thousands of self-employed people and landlords

We’ve helped over 125,000 people file their Self Assessment tax returns, providing clear, human support through every stage of their tax journey.

Meet your support team

Mike Parkes

Technical Director

Mike has worked for HMRC and in practice for most of his 30 year career and has a detailed understanding of personal and small business taxation, bringing depth of knowledge to the product development process, driven by the users journey and maximising tax savings.

Aiden Corcoran

Head of Support

Aiden started his tax journey working in practice 9 years ago. He completed his ATT qualification and more recently sat his Chartered Tax Advisor exams. Aiden has a wealth of tax knowledge and helps develop new services.

Louise Purkhardt

Help Desk

Louise started her tax journey working for HMRC as a Revenue Assistant/Revenue Officer for 11 years. Since then she’s gained over 18 years’ worth of experience working as a Tax Senior. Louise is driven by providing first class support to our users.

Zak Khan

Help Desk

Zak joined the team as a Tax Support Apprentice and is currently completing his ATT qualification. He is developing his understanding of tax law as a whole with the aim of becoming a knowledgeable advisor in regards to tax compliance.

Jeremy Greene

Product Manager

Jeremy qualified as an accountant with a big 8 firm subsequently working in practice and industry. More recently he has worked in training, development and support for various accounting software. He joined our organisation more than 10 years ago.

MTD software for:

Sole traders

Simplify your tax reporting with MTD-compliant software designed for sole traders. Track income and expenses, store invoices and receipts securely and submit your returns with confidence, saving time and reducing errors.

Landlords

Track rental income and expenses per property, get automatic totals for multi-property portfolios and complete MTD property submissions with ease using our MTD compliant software. Store invoices, repair bills and tenancy documents securely in one place.

CIS Subcontractors

Keep track of CIS deductions and offsets, submit MTD-compliant returns for mixed income and upload monthly CIS statements. Snap receipts on-site, categorise trade expenses and get real-time profit and cashflow insights with our MTD compliant software.

Helping accountants manage MTD for Income Tax for their clients, without the admin headache

Common questions

What support does Coconut offer for MTD and bookkeeping?

Can I get help outside of business hours?

How do I contact the Coconut support team?

Does Coconut provide step-by-step guides and tutorials?

Is the support team UK-based?

What kind of questions can AI support handle?

How quickly can I expect a response from human support?

Can I use the support features while preparing my MTD submissions?

Is help available for both sole traders and landlords?

Is support included in my plan and during the free trial?

Can Coconut support help me switch from spreadsheets or another provider?

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